Hi!
I encountered this problem several weeks ago when I changed service addresses, and it has been constant since that time. I've also called customer support several times since then, and had a hard time having my issue understood, so here it is:
On the Xfinity TV website, and on all other tv-viewing apps, comcast shows that I am not subscribed to any channels. There are orange keys next to every single channel, when I am in fact subscribed to an HD package as well as HBO. In addition, when attempting to watch either live TV or old videos, I get an error "CNN is not part of your subscriptions" for all channels.
This is the case on all browsers. I have removed all devices from my authorized web page, to no effect. Under my xfinity profile, it shows no premium channels that I'm allowed to view, when HBO works on my tv and on demand. I should also note that I am in fact logged in while viewing these messages - name appears in the upper right hand corner, etc.
Thanks for the help!
Devin