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Can't record from DVR manager

I recently returned to Comcast after using satellite for a couple of years, but I'm experiencing an issue that I never had with Comcast before.

 

When I'm looking at the on-line listings on my laptop, everything displays as it should.  But if I press the record button for any program, I get the message "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household."

 

The new DVR I was given is a Motorola RNG200N.  What's the problem?


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