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I cant watch starz play on my laptop why?

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When I try and watch Starz Play on my laptop I get an error  with NO code number. The error message says

 

 Timeout during media authorization with Comcast
 
I have logged in with my email and password and it shows me logged in but it will not play the movie or series show I want to watch. How can I fix this issue?

 

<script src="chrome://hdv/content/hdv.js" type="application/javascript" charset="UTF-8"></script>

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