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X1 DVR Cloud returns Error 500

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I have trouble connecting to my DVR from my desktop (on the same network). 

 

I can view Xfinity On Demand programs without issue on the same desktop.

 

But when I try to view my recorded programs on https://xtv.comcast.net/ I get an error after a few minutes. 

 

Your connection has been interrupted.

(Error 500: Internal server error)

This may be a temporary issue so try again shortly.

 

This happens every time, over a number of weeks. 

 

I have 105mbps internet and the connection to my desktop is wifi, but is typically between 50-80mpbs so should be plenty fast.  I watch Hulu, Netflix and other full HD services without any issue. I suspect it's something to do with the communication to my box. Are there any diagnostics I can run? 

 

 


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