For some reason, my TV networks included in my package are not showing up on the Xfinity TV on demand streaming website. Instead I get a bunch of orange keys yet every single time I contact a Comcast representative, be it online in chat, in store or via phone. Everything "checks out" on their end and I get no where. They are dumbfounded that I have any issue on my end.
I've got two "elevated tickets" being worked on but I've yet to hear back and expect not to... it's been a couple weeks.
How hard is it to reset whatever needs to be reset in order to get this working again? This is so unprofessional and I am deeply disappointed in Comcast. I refuse to call customer support as this technical issue is far, FAR above their paygrade (one person even said that I had to call HBO for the problem, and gave me HBC's phone number!).