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Promotion in the mail

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I got a letter in the mail, offering me a $500 Visa Prepaid Card or a Samsung Galaxy Tab 4 if I sign up for Triple Play Service. It is good from April 27, 2015 till May17, 2015. I just had it all installed yesterday. No one offered it to me, neither will they give it to me now. I tried to talk to a manager, they would not let me. I am thinking of cancelling my service. Ray


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