CR: 352119289
Cable Box: MOTOROLA DCT6412
Description of problem:
DVR Manager is not synching with a newly installed replacement
DVR DVR Manager worked on the old box before it died
Both the online version and the iPhone version of the DVR Manager do not work
It stays in Synching or delivers an error message 'DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household.'
Installation of the box was on Saturday 1/18
I performed the setup and received the new remote access code for the box
There is nowhere to input that code
The website appears to still be storing data for the old box (as told to me by a CSR)
They have performed work on two or three phone calls and call backs with no resolution to the problem
Please somebody who knows what they are doing look into it and fix this problem.
I am private messaging ComcastJoe as outlined in the FAQ.