Hi all,
If you are watching a video from our XFINITY TV Go Website (http://xfinitytv.comcast.net/) and your video crashes, stops, freezes, or disrupts playback in anyway because of an ad, please answer the questions below so we can further investigate:
a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video
b) Name of the ad that is disrupting playback or the last ad that played
c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)
d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)
e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)
f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.
*Any other non-ad related issues that are reported in this thread will not be acknowledged and possibly deleted.
If you are experiencing a non-ad related issue, please create a new thread and someone will assist you.
Thanks,
ComcastJoe