I have had the Xfinity cable bundle with DVR for about six months now and I have Loved this service for all that it is, but one week ago my DVR / Cable box had critically malfunctioned and I was instructed to get a new one. I received the new cable box / DVR (Motorola), did the self install, and was able to get channels. I accessed the DVR function on the new box from the DVR manager on the Xfinity wesite and It had shown that all of my programs were erased. I tried to schedule new programs from the website through the TV listing which seemed to be working perfectly fine. About and hour later I accessed my DVR from the TV and noticed that none of my shows had been scheduled to record. I scheduled recordings via my TV. The recordings seem to be going along nicely until I notice that none of them were reflecting in the DVR Manager online. I gave it a couple of days to see if it was a new installation sync issue but the problem persisted. I called the help line and was sent to six different phone tree operators and about 4 different remote resets of my modem and DVR box, then was told I would recieve a call from tech support when a high tier representative was available. In the meanwhile I did 4 online chat sessions and was disconnected from them by the 'representative' reseting my internet and throwing it into bridge mode.....three times....for no apparent reason. Ultimately the problem was determined that the DVR manager online was not Syncing with my DVR for scheduled recordings, and my DVR is not syncing with DVR manager online. I can change the name of the DVR, and i can change the channel through DVR manager online with no issue. As a side note I guess that it would also be prudent to note that the DVR occasionaly wipes itself clean when I try to sync it. All told I have spent the better part of a week, four hours of chat room time, five hours on the phone, swapped three cable boxes, and dealt with who knows how many representatives speaking varying degrees of the english language to try and get this one problem fixed. Ultimately if this malfunction continues unresolved I am just going to terminate the malfunctioning services I pay for and get DIsh and a TiVo.
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