X1 was installed about three weeks ago. I have one X1 DVR (Pace PX001ANM) and one X1 HD box (Pace PR150BNM).
I can schedule DVR recordings from apps on my iPhone or iPad, but cannot schedule them from any PC. I have tried three different PCs, all with different web browsers, e.g. Internet Explorer 11 or Google Chrome. I have also cleared all cookies, browsing history, etc.
When I go to http://xfinitytv.comcast.net/mytv/dvr, I sign in and see:
DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.
At the bottom of the page I do see the name of my DVR, and if I go to Settings > Manage Cable Boxes & DVRs I do see the name of the DVR and the name of the HD box.
I have had two tickets opened with Tier2 and they claim that they fixed the problem, but they did not. I am very tired of calling and chatting with Tech Support. Can someone from Comcast please escalate this issue? The previous ticket numbers are: CR366957608 and CR368361754.