I spent half an hour yesterday and an hour and a half today trying to get MyDVR to work (I'm getting the old "DVR Manager is available in your area. However, we are unable to detect a compatible DVR in your household" error message). The rep yesterday assured me "100%" that it would be working within 24 hours. And of course -- surpise, surprise -- it did not. So I fired up Comcast CS chat once again and proceeded to be handed off to seven different reps who all assured me with the same canned responses that everything was cool, and I'd have MyDVR up and working in no time. The second to last rep finally gave up and offered to have my DVR replaced. I acquiesed and was connected to the seventh and final rep, who explained that I'd need a service appointment to set up the new device and that I'd be charged a one-time fee of $39.99. That's when I hit the roof and outright refused to pay Comcast another nickel for something that they'd blown in the first place. The rep calmly replied that I should call the 800 number and try to get that fee waived. Anyway, that's my tale of woe. I don't expect this issue to resolve itself, and I don't expect Comcast to do anything about it without me spending at least an hour on the phone. Looks like I'll be punting on this for a while. Thanks, Comcast!
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